Frequently Asked Questions
Everything you need to know about your Bordelle experience.
What shipping methods do you offer?
We provide worldwide express shipping via DHL and FedEx. Domestic orders typically arrive within 2-3 business days, while international deliveries may take 5-7 business days depending on customs processing.
How do I find my perfect fit?
Each product page features a detailed size guide tailored to specific garment measurements. We recommend comparing these against your own body measurements or contacting our concierge for personalized styling advice.
What is your return policy?
We accept returns on unworn items with all original tags and hygiene seals intact within 14 days of delivery. Please note that for health and safety reasons, certain intimate items cannot be returned if the seal is broken.
Are your materials sustainably sourced?
Quality and ethics are at our core. We source premium fabrics from certified European mills that adhere to strict environmental standards, ensuring our luxury garments are both durable and responsibly made.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we begin processing orders immediately. You may request a cancellation within one hour of purchase; however, once the order has reached the fulfillment stage, it cannot be modified.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options through Klarna.